Brooklyn Sports Club

tabeal green 2 months ago

I rarely leave negative reviews, but after three consecutive sessions of private swim lessons for my three children, I feel other parents should know about my experience. First, I want to be clear that this review is not about the instructors. Mercedes and Janai were absolutely phenomenal with my children. They were patient, encouraging, engaging, and genuinely cared about helping my kids learn. In fact, the only reason I continued re-enrolling my children after each issue was because of how wonderful the instructors were. I also understand that instructors are human. People get sick, have family emergencies, and life happens. I have absolutely no issue extending grace when an instructor has to miss a class. My issue is entirely with management. I paid $799 per child, per session, for private instruction. With three children enrolled, I expected professionalism, proactive communication, and reliable customer service. Instead, there was a repeated pattern of poor communication and last-minute notifications. During the first session, one instructor called out on the morning of class. I was notified that same morning after already planning my day around the lessons. Since my youngest

Rey Diving 5 months ago

Excellent facilities for lap swimming, get fit at the gym, and taking different types of programs, from yoga, to basketball clinics, to scuba diving, and many more. This club is suitable for adults, children, as well for families, communities, etc. Highly recommended.

ty Dixon 7 months ago

I’m a frequent basketball player at this gym, and honestly, the way things are being run has become extremely frustrating. I consistently pay $20 for a guest pass on weekends and weekdays often traveling a good distance just to play basketball, only to arrive and find out there’s suddenly a new activity or class added to the basketball schedule. There’s no consistency, and it feels like the goalposts are always moving. What makes it worse is that when I do get on the court, I regularly see people sneaking in through side doors and playing for free. That’s hard to swallow when I’m paying $20 every single visit. During the week, when my friends and I try to raise these concerns and ask to speak to a manager, we’re repeatedly told by the front desk staff that the manager isn’t available only to find him upstairs working out . At some point, you have to ask what’s the priority, customer service or personal workouts? I know who the manager is, we’ve spoken a few times but  it’s frustrating to see him posting shirtless Instagram photos during hours of operation while customers are actively trying to get answers. On the rare occasion you do speak with him, you’re redirected to the gener

the queen layla 8 months ago

I watch Shavone Training with the ladies and she has been a total game changer. Those women look amazing. She’s not only an amazing trainer, but also incredibly encouraging and easy to work with. They look like they are having fun. She really listens, adapts workouts to how I’m feeling that day, and keeps things fun while still pushing them to improve. Those ladies have gotten stronger, more consistent, and way more confident since working with her. I Highly recommend it to anyone at any fitness level! Instead of Symone hating on her she needs to give her a try.

Domonique Blair a year ago

I recently through my son a pool party at the Brooklyn Sports club and I was very impressed with the level of professionalism I received. I am beyond satisfied. Nina and Jamel was very patient and worked with me every step of the way to insure i had a wonderful experience. My son was so happy and my guest was happy with the customer service . I was given a generous amount of time for set up . Staff made sure my party room was clean and check in throughout my entire event. I will definitely recommend anyone to have any type of event at the Brooklyn Sports Club! You will not be disappointed!